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Discussions Recently active topics Unanswered questions Developers Welcome 3 Developer Q&A 262 Developer discussion 23 API news & updates 31 Front users Welcome & resources 6 Get started on Front 50 Workflows discussion 83 Product Q&A 153 Desktop release notes 12 Partners Welcome 2 Partner news & updates 7 Partner discussion 0 Ideas Product updates Events Groups Partners Academy 652 Topics 1,340 Replies 1,094 Members Find what you need as a... Front user Developer New in community Spotlight Get started on Front Need help getting up and running? Product Q&A Get answers from our team and your peers about Front Product feedback Submit ideas and suggestions to our team Product updates Stay in-the-know about the latest Front features Hot topics Help others Categories Recently active P patricia.r Rookie Developer Q&A Front reporting metrics definitions: New conversations, archived conversation Hi! I am trying to re-create metrics for our own reporting in Tableau but I have a hard time with new and archived conversations. I went through the documentation, and timezone differences are excluded as an error too.New conversations: (https://help.front.com/en/articles/2310)I set new_conversation attribute to true (I assume it’s a flag) and excluded conversations without message_idI still get less than in the front overview reportArchived conversation: https://help.front.com/en/articles/2396For this, I couldn’t find a flag, so I wrote a query in Snowflake. If the last ‘type’ is archived or snoozed, then I counted the conversation ID.max_message_date = message_date and type in (‘archived’,’snoozed’)Here, first i used a timestamp but then used a date instead.I can’t match the values, so any help is appreciated. I can’t 100% match the time metrics either; I get slightly less, especially if I add the business hours flag. (But it’s minor compared to the above.)Thank you! 0 0 P 11 minutes ago DKSci Conversationalist Workflows discussion Need Consulting Help for Front We are a small company and going above Starter plan would be huge overkill. Given that this plan does not include dedicated onboarding, I need to hire someone expert in Front for like an hour to just look at what we’re doing, what we’re trying to do, and give us advice on how to do it. We can do the grunt work, I just need someone who is really expert in the software to help guide us properly. I tried searching on Upwork, via various terms, and cannot find anyone with Front” as a tag or in their profile. Thanks for your help trying to find a resource. 0 6 10 hours ago S stella_ighodaro Rookie Product Q&A Font Dialog Box Hey there!Is there a way to enable font dialog box on WhatsApp, Instagram and Facebook channel in Front, just like it is on the Email channel? 0 1 11 hours ago Rockster160 Rookie Developer Q&A List inbox conversations with q[after] not respecting parameter Hi there! I’ve been tasked with pulling data from a few different inboxes starting from a certain time.I’m trying to use the `q[after]` parameter, but it doesn’t seem to work- it just gets ignored completely. My request is as follows: /inboxes/inboxid/conversations?after=1715382074limit=10q[after]=1715382074q[types][]=assignedq[types][]=unassignedq[types][]=archivedq[types][]=deletedsort_by=datesort_order=ascWhich, more legibly, looks like this:/inboxes/inboxid/conversations{ after: 1715382074, limit: 10, sort_by: date, sort_order: asc, q: { after: 1715382074, types: [assigned, unassigned, archived, deleted] },}As you see, the `after` parameter is included in both the top level params and nested under the `q` param. We’ve tried both ways and they are both ignored.Because we’re trying to iterate through this chronologically, we have the `sort` to asc, but that’s causing our earliest conversations to be returned. The tim 0 1 13 hours ago chels Rookie Product Q&A Notes Is there a plugin for note taking? I use the notepad on my computer for taking all of my notes for different emails and once I don’t need that note anymore I delete it...I want to be able to keep the notepad on the side panel of my inbox where the plug-ins are instead of having to go back and forth between tabs. 0 1 1 day ago porterjamesj Rookie Developer Q&A Getting comment quotes from API Hi all,I’m building an API integration that requires data from the quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click comment”. This:I need to be able access the text of the quote (e.g. We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says #crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James 0 1 R 6 days ago jamesp Conversationalist Developer Q&A Missing conversation/message events I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839q[types]=message_bounce_errorq[types]=inboundq[types]=outboundq[types]=out_replyq[types]=sending_errorq[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event. 1 3 7 days ago Nico Prevoo Rookie Developer discussion Sharepoint Onedrive integration I see a google drive and Dropbox plugin. Is there an idea to also develop a plugin for SharePoint / OneDrive. Where you can easily select documents to share them with a client or directly upload files from mails into SharePoint? 0 2 7 days ago zrichardson Conversationalist Workflows discussion "This conversation is assigned to...are you sure you want to archive" don’t show again Hi! Excited to be part of the Front community, as there’s a lot of things I love about the application.During the weekdays, we have one box the whole team uses and responds to, but a lot of the members don’t sign out, so conversations still get assigned to them.On the weekend, it’s just me and one other person taking turns managing the box, and it’s SOP to clear out 100+ emails at a time as they are inquiries”- in other words, people asking to do a job for us, where hundreds of emails will come in, but then only one of them actually gets it, and it’s unnecessary to even respond to the others (they know that).I need to stay in open view so I see all conversations, even ones that are assigned, but when I try and close out a ton at a time, I keep getting this popup saying that the conversation is assigned to someone else, am I sure I want to close it out.I’m 100% sure that I need to close all these out every day, is there some kind of don’t remind me”, don’t bug me”, don’t ask again” 0 3 8 days ago Kamohelo Enthusiast Product Q&A This channel is limited to 5 recipients per message I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error This channel is limited to 5 recipients per message”How can I change this limit? 0 1 10 days ago Developers Community topics about Front APIs and SDKs Welcome 3 topics 21 Replies Developer Q&A 263 topics 538 Replies Developer discussion 23 topics 50 Replies API news & updates 31 topics 8 Replies Front users Community topics about Front features and workflows Welcome & resources...